Video - How to apply for an online account Here is a short video explaining how to apply for an online account
How to Navigate the Dashboard For information about the Dashboard refer to our "How to guide"; Benefits of ordering online and Dashboard walkthrough
How to Navigate to your Statement For information about accessing your statement refer to our "How to guide"; How to navigate to your statement
How to Purchase as a CBD Customer For information about How to Purchase as a CBD Customer refer to our "How to guide"; How to Purchase as a CBD Customer
How to view your Order History and invoice reprint For information about How to view your Order History and invoice reprint refer to our "How to guide"; How to view your Order History and invoice reprint
How to register for an online account For information about How to register for an online account refer to our "How to guide"; How to register for online access when you have an account with OEM
How do I cancel an order To cancel an order contact our customer service team and as long as the order has not been process, we will cancel the order.
Can I change my delivery address We aim to process your order as quickly as possible and often by the time you need to change the delivery address it can be very difficult to retrieve the order and make this change, If you find yourself in the awkward position contact our customer service team, we cannot guarantee this can happen.
I cannot see the exact product I need Our website is dedicated to our standard item range.If you need something a little different to our standard product our Technical Sales Officers are here to help. We have well equipped and experienced Engineering team that can help you find a solution. We have created many variants to our standard product line for our customers. Variants includeMotor IP upgradesMining spec motor and paintStainless steel casesHardeningvariation in lengthFull cooler skid packagesthe list is enormous.If you cannot find what you need please contact our Customer Service team
Can I import an order The Order Import allows you to quickly import your order via excel, adding items to your shopping with order quantities. In Excel Column A is used for the Item Code & Column B is for the line quantity. The file must be saved as a .CSV (comma-separated values) Note: this function works with OEM Dynamics ITEM CODES only. Step 1. In Excel enter the Item Code or barcode in column A and quantity in column B. You do not need any heading rows Step 2. Click “Save As” and change the “Save as Type” from Excel Workbook to “CSV (comma delimited)” Step 3. On our website, go to Dashboard (in the blue bar at the top of your page) > Import Order. Click Browse then find your order to import. Then click IMPORT NOW Step 4. Click on the Shopping Cart (top right of your page), to review your Order & proceed to the Check Out.
How do I add item to my cart Adding Items to Cart There are multiple methods to add items to your cart: Method 1. Browse Product Range – Use the Product Menu to navigate to the appropriate category and apply filters to find the desired item. Alternatively you can use the Product Search field at the top of each page and enter the Product Code or Item Code. Method 2. Order Import – This function can use create your order in Excel and import directly into the website. For more details on this function refer to the Order Import section below.